Self Help Password Reset

Username / Default Password Format

Username Format

Students / Faculty & Staff

• The username is generated by Banner. First letter of the first name + last name, + the next sequential number in the system if the same pattern already exists. The last name could be truncated if the whole username is over 30 characters.
• Example: jdoe24@compton.edu

Password Format

Students / Faculty, and Staff

• Banner generates a default password based on the DOB. It starts with a capital ‘A,’ followed by a lowercase ‘a,’ DOB, and ends with an exclamation point.
• Example: DOB = January 6, 2003  Password: Aa01062003!

Account Creation Timeline

Students

Note: If the student did not receive an email with the student ID, they should reach out to the A&R. If they received the student ID and the temporary password and still cannot log in, they should call Compton College Helpdesk at 310-900-1234 (Monday through Friday – 8am to 4:30pm

Employees

Self Help Forgot Password / Reset Tool

Students / Faculty & Staff

• Go to http://portal.office.com/

• Enter your email address
• Click on “Forgot Password“.
• Follow the prompts and reset accordingly.

Self Help Forgot Password / Reset Tool (User Knows Current Password)

Students / Faculty & Staff

• Go to http://portal.office.com/

• Login with your credentials.
• Click on Icon in the top right corner.
• If uploaded a picture to the profile click on the picture.
• If didn’t use a picture, the icon will have their initials.
• Next click on view account.
• Lastly scroll down and click on the Password icon.

• It will direct them to the page to change their password.